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FAQ's

We've put together some of the most commonly asked questions for your information. If we didn't answer your question, please send us a message using our contact form.

Product Questions Order Questions
Shipping Questions Payment Questions
Sales Tax Questions Security & Privacy Questions
Account Questions

Product Questions

Answer

Never! Grease should never be used as any form of lubrication for roller chain. All Nitro™ roller chain is lubricated with a lightweight oil.

Answer

Yes! In fact, the Nitro™ roller chain exceeds the ANSI B29.1 standards.

Answer

No. Pricing reflects the roll/reel size.

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Yes! Most of our products are in stock. Our product availability is shown in the categories and on product page. (Sample Shown Below) If we do not have enough in stock, then give us a call at 800-982-3141. New inventory arrives weekly.

chain and sprocket availability
Answer

No, we do not sell individual chain components.

Answer

Yes! The products are manufactured to be compatible with each other.

Answer

Absolutely! We offer custom services for resellers & OEM customers. Our services are made to order sprockets, attachment roller chain and custom cut roller chain (Cut to length).

Answer

No, we do not sell any roller chain suitable for motorcycles, ATV's, go-karts, dirt bikes or any on-road vehicles.

Answer

Our company does not sell through expensive distributor channels. You're buying direct from the source!

Order Questions

Answer

Most orders are shipped within 1 business day. Excludes holidays. Click Here to view our Holiday schedule.

Answer

Yep! You’ll receive a shipping confirmation email when the order is shipped. This email includes the tracking number. Tracking number may not be trackable until the evening hours.

Answer

Yes, however we strongly encourage online ordering. Miscommunication does happen and we can't accept responsibility for errors that happen with phone orders.

Answer

All orders are shipped from our warehouse located in Milwaukee, WI 53224. Nothing is ever dropped shipped from 3rd parties!

Answer

Absolutely! Log into your account, then scroll to the section that says "Track your recent orders". Order placed by phone are not visible on your account.

Order Status
  • New: Order just placed. Thanks for the order!
  • Processing: Order is being fulfilled in the warehouse.
  • Shipped:Order has been fulfilled and shipped.
Answer

No. The order can not be canceled, changed or combined with another order after it has printed. Please review your order before submitting.

Answer

Yes. Click here to view our shipping & returns policy.

Answer

Yes! In the checkout you'll see a field called "Do you need to reference a PO or Job number". Simply enter it in. This will print on the packing slips and UPS shipping label.

Shipping Questions

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Most orders are shipped via UPS. Truck freight orders are shipped via R&L Carriers.

Answer

You can view the transit map here. Transit time does not include weekends or holidays.

Answer

No, we do not. HOWEVER, carriers have their own policies and they may require a signature for various reasons (i.e. Areas with high package theft).

Answer

Absolutely! In the notes section of the checkout, simply enter "bill my UPS account #XXXXXX". After the account is validated, we'll remove the shipping charge from the order. Credit cards are only pre-authorized, so when the order ships it capture the amount less the shipping charge.

**Lost package and damage claims are between the account holder and UPS**

Payment Questions

Answer

We accept Visa, MasterCard, Discover and American Express.

Answer

Yes, we offer Net 30 payment accounts. You can download the credit app here. Must completely filled out and signed.

Answer

The charge will appear as Nitro Power Products.

Sales Tax Questions

Answer

Due to a new federal ruling, States can require out-of-state sellers to collect and remit sales tax.

Answer

You can submit your states tax exemption/resale certificate here. Make sure the products you purchase from us qualifies for tax exemption based on your current tax status.

Security & Privacy Questions

Answer

Never! Never sold or rented to 3rd parties. You can view our complete privacy policy here here.

Answer

Absolutely! We keep your personal information private and secure. Our secure servers protect your information using advanced encryption techniques and firewall technology.

Account Questions

Answer

Go to the login page and click "reset my password". You'll receive a email with a link to reset your password. Link is only valid for 10 minutes for security.

Answer

No. We recommend using a generic email address for the login such as [email protected] or [email protected] that everyone can login with.

Answer

Log into your account and look for the "update address" or "update email / password" buttons. Sample below.

how to update my information