We've put together some of the most commonly asked questions for your information. If we didn't answer your question, please send us a message using our contact form.
Product Questions
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Absolutely! In fact, the Nitro® roller chain is designed and built to exceed the ANSI B29.1 standards.
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No. Pricing reflects the roll/reel size.
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The product page lists our real-time quantity in-stock. (Sample Shown Below) No enough in-stock? Call us, we may have an alternative product that's in-stock. We also offer special programs to stock dedicated inventory for OEM's and resellers. Contact us for details.
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No, we do not sell individual chain components.
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Absolutely! This is a large part of our business. We offer custom services for resellers & OEM's. Nitro has the capability of producing custom roller chains, attachment chains & sprockets including sprocket sub-assemblies.
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No, we do not sell any roller chain suitable for motorcycles, ATV's, go-karts, dirt bikes or any on-road vehicles.
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The average tensile strength is where a load is applied to a chain until it breaks. This process is repeated several times to obtain the 'average' tensile strength. FACT: Tensile strength does NOT determine quality of a chain.
Chain should NEVER be subject to the average tensile strength load. See 'working load' specifications for the maximum load.
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The working load rating is the maximum load a chain can withstand without fatigue failure. Under normal circumstances you should theoretically obtain a 15,000 hour service life. Many other factors can affect service life.
Order Questions
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Most orders are shipped within 1 business day. Excludes holidays. Click Here to view our Holiday schedule.
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Yep! You’ll receive a shipping confirmation email with the tracking number as soon as the order is shipped. Keep in mind the tracking number may not register on the carriers site until the evening hours.
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Yes, however we strongly encourage online ordering. Miscommunication does happen and we can't accept responsibility for errors that happen with phone orders.
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All orders are shipped from our warehouse located in Belgium, WI 53004.
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Absolutely! Log into your account, then scroll to the section that says "Track your recent orders". Order placed by phone are not visible on your account.
Order Status
- New: Order just placed. Thanks for the order!
- Processing: Order is being fulfilled in the warehouse.
- Shipped:Order has been fulfilled and shipped.
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No. The order can not be canceled, changed or combined with another order after it has printed. Please review your order before submitting.
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Yes. Click here to view our shipping & returns policy.
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Yes! In the checkout you'll see a field called "Do you need to reference a PO or Job number". Simply enter it in. This will print on the packing slips and UPS shipping label.
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Currently phone orders are not linked up to show within your online account at this time.
Shipping Questions
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Most orders are shipped via UPS. Truck freight orders are shipped via R&L Carriers.
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You can view the transit map here. Transit time does not include weekends or holidays.
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No, we do not. HOWEVER, carriers have their own policies and they may require a signature for various reasons (i.e. Areas with high package theft).
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Absolutely! In the notes section of the checkout, simply enter "bill my UPS account #XXXXXX". After the account is validated, we'll remove the shipping charge from the order. Credit cards are only pre-authorized, so when the order ships it capture the amount less the shipping charge.
**Lost package and damage claims are between the account holder and UPS**
Payment Questions
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We accept Visa, MasterCard, Discover and American Express.
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Yes, we offer Net 30 payment accounts. You can download the credit app here. Must completely filled out and signed. Open account customers must maintain a minimum of $5,000 USD in purchases per year to retain Net 30 terms. Accounts below the minimum will be placed on credit card terms.
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The charge will appear as Nitro Chain.
Sales Tax Questions
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Due to a new federal ruling, States can require out-of-state sellers to collect and remit sales tax.
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You can submit your states tax exemption/resale certificate here. Make sure the products you purchase from us qualifies for tax exemption based on your current tax status.
Security & Privacy Questions
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Never! Never sold or rented to 3rd parties. You can view our complete privacy policy here here.
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Absolutely! We keep your personal information private and secure. Our secure servers protect your information using advanced encryption techniques and firewall technology.
Account Questions
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Go to the login page and click "I forgot my password". You'll receive a email with a link that allows you to create a new password. The link is only valid for 10 minutes for security.
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No. We recommend using a generic email address for the login such as purchasin[email protected] or [email protected] that everyone can login with.
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Log into your account and look for the "update address" or "update email / password" buttons. Sample below.
