We've put together some of the most commonly asked questions for your information. If we didn't answer your question, please send us a message using our contact form.
Never! Grease should never be used as any form of lubrication for roller chain. All Nitro™ roller chain is lubricated with a lightweight oil.
Yes! In fact, the Nitro™ roller chain exceeds the ANSI B29.1 standards.
No. Pricing reflects the roll/reel size.
Yes! Most of our products are in stock. Our product availability is shown in the categories and on product page.
(Sample Shown Below) If we do not have enough in stock, then give us a call at 800-982-3141. New inventory arrives weekly.
No, we do not sell individual chain components.
Yes! The products are manufactured to be compatible with each other.
Absolutely! We offer custom services for resellers & OEM customers. Our services are made to order sprockets, attachment roller chain
and custom cut roller chain (Cut to length).
No, we do not sell any roller chain suitable for motorcycles, ATV's, go-karts, dirt bikes or any on-road vehicles.
Our company does not sell through expensive distributor channels. You're buying direct from the source!
Most orders are shipped within 1 business day. Excludes holidays. Click Here to view our Holiday schedule.
We are closed for the following holidays. Orders are not shipped on these days
*UPS is also closed these days. Deliveries will not be made. Need a shipment delivered before the Holiday? Call us at 800-982-3141 to see which shipping service you need.
Yep! You’ll receive a shipping confirmation email when the order is shipped. This email includes the tracking number. Tracking number may not be trackable until the evening hours.
Yes, however we strongly encourage online ordering. Miscommunication does happen and we can't accept responsibility for errors that happen with phone orders.
All orders are shipped from our warehouse located in Milwaukee, WI 53224. Nothing is ever dropped shipped from 3rd parties!
Absolutely! Log into your account, then scroll to the section that says "Track your recent orders". Order placed by phone are not visible on your account.
No. The order can not be canceled, changed or combined with another order after it has printed. Please review your order before submitting.
Yes. Click here to view our shipping & returns policy.
Yes! In the checkout you'll see a field called "Do you need to reference a PO or Job number". Simply enter it in. This will print on the packing slips and UPS shipping label.
Most orders are shipped via UPS. Truck freight orders are shipped via R&L Carriers.
You can view the transit map here. Transit time does not include weekends or holidays.
No, we do not. HOWEVER, carriers have their own policies and they may require a signature for various reasons (i.e. Areas with high package theft).
Absolutely! In the notes section of the checkout, simply enter "bill my UPS account #XXXXXX". After the account is validated, we'll remove the shipping charge from the order. Credit cards are only pre-authorized,
so when the order ships it capture the amount less the shipping charge.
**Lost package and damage claims are between the account holder and UPS**
We accept Visa, MasterCard, Discover and American Express.
Yes, we offer Net 30 payment accounts. You can download the credit app here. Must completely filled
out and signed.
The charge will appear as Nitro Power Products.
Due to a new federal ruling, States can require out-of-state sellers to collect and remit sales tax.
You can submit your states tax exemption/resale certificate here. Make sure the products you purchase from us qualifies for tax exemption based on
your current tax status.
Absolutely! We keep your personal information private and secure. Our secure servers protect your information using advanced encryption techniques and firewall technology.
Go to the login page and click "reset my password". You'll receive a email with a link to reset your password. Link
is only valid for 10 minutes for security.
No. We recommend using a generic email address for the login such as [email protected] or [email protected] that everyone can login with.
Log into your account and look for the "update address" or "update email / password" buttons. Sample below.